What happens when the network connection drops?

When the network connection drops, EVA automatically switches to local mode so stores can continue operating without interruption. LiveGuard, Watchtower, and on-device caching work together to preserve core functionality and keep sales running during the outage.

Can transactions still be completed offline?

Yes, EVA enables full checkout and payment processing in offline mode, including cash, PIN, and alternative payment methods. Store teams can continue selling without disruption, using the same workflows as in online mode.

How does Watchtower support offline operations?

Watchtower acts as a local in-store fallback that runs a lightweight version of EVA, taking over instantly when connectivity drops. It ensures continued access to core functionality such as checkout, product data, and order processing.

What happens to data created during offline mode?

All data created offline is securely stored locally and automatically synchronized with EVA Cloud once the connection is restored. Each transaction is clearly tagged and fully traceable, ensuring complete data integrity and auditability.

Is there any manual reconciliation required?

No, EVA automatically synchronizes all offline transactions without requiring manual reconciliation or data entry. The transition back to online mode is seamless, with no gaps in order history or operational data.

Does offline mode support compliance and auditing?

Yes, EVA maintains full compliance in offline mode through features like transaction sequencing, digital signatures, and audit trail preservation. All transactions remain secure, traceable, and aligned with regulatory requirements across supported markets.

Offline Store Operations

Keep selling, even when your network goes down

EVA LiveGuard keeps your stores operational during network disruptions. Automatic failover, local checkout, and full recovery ensure sales continue without interruption or manual fallback procedures.

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Store operating offline during network disruption

Always-on store operations. Continue selling even during full connectivity outages, ensuring uninterrupted service and consistent customer experience.

Automatic failover. Switch seamlessly between cloud and local operation without manual intervention or complex fallback procedures.

Full data recovery. All offline transactions sync automatically when connectivity returns, preserving accuracy and complete operational continuity.

The problem

Network outages are not edge cases

Retail environments depend on connectivity, but outages are unavoidable. ISP failures, hardware issues, and unstable networks occur regularly across large store estates.

When traditional systems lose connection, stores stop operating. Staff revert to manual processes, transactions are lost, and recovery requires hours of reconciliation. This is not an exception, but a recurring operational risk.

Network outage impact on retail operations

The shift

From downtime to continuous operations

EVA treats connectivity as a variable, ensuring stores remain operational regardless of network conditions, without manual intervention or operational disruption.

Architecture

Layered resilience by design

EVA combines cloud infrastructure, local edge devices, and on-device caching to maintain operations across every failure scenario without interruption.

Watchtower

Your store's local safety net

Watchtower runs EVA Edge locally, taking over instantly when connectivity drops and keeping store operations running without disruption or manual fallback.

LiveGuard

Continuity at every interaction

LiveGuard ensures active transactions are preserved, allowing checkout flows to continue seamlessly even during short or unexpected network interruptions.

Offline Capabilities

Everything your stores can do without connectivity

Checkout

Full offline checkout. Create and complete transactions locally with full basket handling and pricing logic.

Payments

Offline payment support. Process payments via cash, local terminals, and alternative methods without relying on cloud connectivity.

Catalog

Local product availability. Access synced product data, pricing, and stock information directly from local storage.

Orders

Local order storage. Store all transactions locally with full receipt generation and audit tracking capabilities.

Globally Compliant

Enterprise-grade security and controls

New Black meets the highest industry standards for security and compliance. Our platform includes all default controls that enterprise teams expect: encryption, audit logs, role-based access controls, network security, continuous monitoring, and more.

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