Order Management

Move every order forward seamlessly

EVA unifies order management across stores, ecommerce, warehouses, suppliers, and marketplaces. One platform. Complete visibility. Full control.

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Unified order repository. All orders, across every channel, managed from a single system with complete consistency and control.

Real-time visibility. Always know what is available, where it is, expose this to third party systems, and how it can be fulfilled across your entire network.

Flexible fulfillment logic. Adapt fulfillment flows to your business, not the other way around, with rules that scale as you grow. In realtime.

Orchestration

Intelligent fulfillment, not rigid routing

EVA evaluates every possible fulfillment route in real time. Stock levels, capacity, proximity, cost, and speed are all taken into account. You define the rules. EVA executes them consistently across your entire operation.

Orchestration logic

Decisions made in real time, at scale

Every order is dynamically routed using configurable scoring logic. The result is faster fulfillment, lower costs, and a system that continuously adapts to real-world conditions.

Routing

Score-based fulfillment routing

Orders are evaluated through orchestration layers that assign scores based on your priorities. Whether it is speed, cost, or location, EVA selects the optimal route automatically. Split shipments, store fulfillment, and warehouse dispatch are all governed by logic you control.

Store fulfillment

Turn stores into fulfillment hubs

Activate your store network as part of your fulfillment strategy. EVA generates pick-and-pack tasks instantly, assigns them to store teams, and integrates directly with carriers or QR-based confirmation flows.

Pickup

Seamless Click and Collect

Reservation tasks are created automatically based on the customer request, while staff workflows ensure fast and reliable pickup experiences.

Contextual Commerce

Fulfillment that adapts to the customer

Fulfillment

Endless aisle. Let every store sell the full catalog with real-time visibility across your entire network.

Returns

Cross-channel returns. Accept and process returns in store, regardless of where the purchase was made.

Communication

Event-driven updates. Automatically notify customers with confirmations, shipping updates, and pickup reminders.

Promotions

Unified promotions. Manage promotions centrally and apply them consistently across all channels.

Clienteling

Personal service at scale. Give store associates the context they need to build real relationships.

Globally Compliant

Enterprise-grade security and controls

New Black meets the highest industry standards for security and compliance. Our platform includes all default controls that enterprise teams expect: encryption, audit logs, role-based access controls, network security, continuous monitoring, and more.

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FAQ

Questions? We're here to help.

How does EVA ensure accurate stock availability?

EVA calculates availability in real time across stores, warehouses, and supplier networks. It continuously tracks physical stock, committed quantities, and incoming inventory, so every channel operates from a single, accurate source of truth.

What types of stock does EVA track?

EVA tracks multiple stock dimensions, including quantity on hand, committed stock, and available stock. This ensures that what is shown as sellable always reflects reality.

Can EVA include supplier and incoming stock?

Yes. EVA includes stock from supplying warehouses or external suppliers, through defined supplier relations. It also factors in incoming purchase orders and shipments, allowing retailers to sell against confirmed future stock.

How does EVA handle different stock states?

Stock is categorized using labels such as sellable, reserved, damaged, demo, transit, and clearance. These labels determine how inventory behaves within fulfillment and availability logic. This model can be extended with customer-specific labels.

How does EVA support fulfillment decisions?

EVA uses a scoring-based orchestration system that evaluates factors like stock levels, proximity, capacity, cost, and speed. The system automatically selects the most optimal fulfillment route based on your configured priorities.

Can stores act as fulfillment locations?

Yes. EVA enables ship-from-store and click-and-collect flows. Stores can pick, pack, and fulfill orders, helping reduce warehouse pressure and bringing products closer to the customer.

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