Challenge.

KIKO Milano operates at serious scale, with more than 1,000 stores across 25+ countries. The challenge was not growth itself, but the fragmentation behind it. Multiple POS platforms, disconnected store tools, and separate digital systems made it harder to create one consistent customer experience.

What was missing was true unification. One platform. One view of stock. One view of the customer. And one basket that could move with the customer across channels.

Built around unified Commerce.

With EVA, KIKO Milano brought stores, mobile POS, ecommerce, and fulfilment into one connected commerce environment. At the centre of that setup is a single basket across every channel, making it possible for customers and store teams to move more naturally between digital and physical touchpoints.

That changes the model. A basket no longer belongs to one device, one channel, or one moment. It becomes part of one unified retail flow, supported by EVA OMS, real-time inventory visibility, and a headless commerce setup built for consistency at scale.

One platform for global retail execution.

This gave KIKO Milano one operating model across markets, channels, and store formats. Store teams gained better tools, mobile checkout became possible with Tap to Pay on iPhone, and customer data became more usable across every touchpoint.

The result was not just a cleaner architecture, but a more unified customer journey.

The result

KIKO Milano gained a retail foundation that made the brand feel more consistent across channels and easier to operate at global scale. With one basket across every channel, one view of the customer, and one commerce platform behind it, the business became simpler, more connected, and better equipped to deliver the same brand experience everywhere.