Unified delivery across store, apps, and ecommerce

New Black partners with Ingrid to make delivery and returns part of one connected retail flow. Instead of treating shipping as a separate ecommerce layer, the integration helps retailers manage delivery choices, shipment handling, and return flows across channels from the same commerce foundation.

One delivery layer across every touchpoint

With Ingrid connected to EVA, retailers can support shipping options in ecommerce, label printing in store fulfilment flows, and more automated returns across the wider retail operation. That matters because delivery does not start and stop in checkout. It affects store execution, customer communication, and post-purchase service across every channel.

The value of the partnership is in coordination. EVA remains the transaction and order layer, while Ingrid strengthens the delivery experience around it. Together, they give retailers a setup that is more consistent for customers and easier to operate internally.

Built for modern retail operations

Ingrid is not a carrier integrator. It is a delivery experience platform that helps retailers manage shipping options, carrier logic, tracking, and returns with more control. Combined with EVA, that creates a more unified model where delivery is better connected to the rest of retail operations.