What are consumer apps in EVA?

Consumer apps are branded mobile and web experiences that run on EVA's unified commerce platform. They connect shopping, loyalty, orders, and in-store interactions into one seamless customer journey.

Can we fully customize the look and feel?

Yes, EVA's headless architecture gives you full control over the design, user experience, and brand expression across all touchpoints. You are not limited by templates, allowing every interaction to reflect your brand identity.

Do apps connect to in-store experiences?

Yes, consumer apps integrate directly with in-store operations through features like in-store mode, linking digital profiles to physical visits. This ensures a consistent experience for customers and gives store teams full context during interactions.

Can customer data be shared across channels?

Yes, EVA maintains a single customer profile that is shared across all channels, including app, web, and store. This ensures every interaction is informed by the same purchase history, preferences, and loyalty data.

Does EVA support loyalty and engagement features?

Yes, EVA includes built-in loyalty programs, promotions, feedback tools, and appointment booking to drive customer engagement. These features operate across all channels, creating a unified and consistent experience.

How do consumer apps improve customer retention?

Consumer apps strengthen retention by delivering personalized, branded experiences that connect every interaction across channels. By combining loyalty, convenience, and consistent customer context, they help build long-term relationships instead of one-time transactions.

Consumer Apps

Your brand in your customers' hands

EVA powers branded consumer experiences across mobile, web, and in-store. Every interaction runs on one commerce foundation, fully aligned with your brand.

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Fully branded experiences. Design every touchpoint around your brand, not a template, ensuring consistency across channels and stronger emotional connection.

One unified foundation. Apps, web, and store all share the same data and logic, enabling real-time synchronization, scalability, and a seamless experience.

Built for engagement. Drive loyalty, retention, and repeat purchases across channels with personalized interactions, smart triggers, and meaningful journeys.

The problem

Most consumer experiences feel like the platform, not the brand

Retailers invest heavily in brand identity, but their digital experiences are often shaped by platform constraints. Storefronts, apps, and loyalty flows look and behave like every other retailer using the same tools.

The result is a disconnect between brand promise and customer experience. Instead of building recognition and loyalty, digital channels become interchangeable and forgettable.

The shift

From platform-driven to brand-driven experiences

EVA gives you full control over every customer interaction while keeping all systems unified underneath.

Mobile

Branded mobile shopping experiences

Build native iOS and Android apps that reflect your brand across every screen, from browsing to checkout. Combine shopping, content, and customer data in one seamless experience.

Gifting

Digital giftcards that strengthen your brand

Offer personalized giftcards with images, video, and messaging, integrated across app, web, and store. Manage creation, balance, and redemption in one flow while strengthening your brand.

In-store

Bridge digital and physical experiences

In-store mode connects the app to customer profiles, loyalty status, and order history, creating one experience. Give store teams the same context and keep every interaction consistent.

Experience Capabilities

Everything you need to engage customers

Loyalty

Loyalty programs. Build tiered programs with points, rewards, and status levels across every channel.

Appointments

Appointment booking. Enable in-store scheduling with integrated customer profiles and staff availability.

In-Store

In-Store Mode. Turn your phone into a personal shopping assistant the moment you walk in.

Feedback

Post-purchase feedback. Collect real-time feedback and use it to improve experiences and personalize engagement.

Inventory

Real-time inventory. Ensure accurate stock visibility across stores, warehouses, and digital channels.

Globally Compliant

Enterprise-grade security and controls

New Black meets the highest industry standards for security and compliance. Our platform includes all default controls that enterprise teams expect: encryption, audit logs, role-based access controls, network security, continuous monitoring, and more.

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