Turn every interaction into something personal.
Your most valuable customers walk into stores every day. EVA gives store teams real-time access to the full customer picture, so every interaction feels personal, informed, and worth coming back for.
Real-time customer insight. Access profiles, preferences, and history across every channel.
Personalized in-store experiences. Turn every interaction into tailored advice and service.
Built into your retail platform. Not a separate tool, but part of one unified system.
The gap
Your best customers walk in. Nobody knows who they are.
Online, you know everything. In-store, that context disappears. Customer data lives in disconnected systems, leaving associates without the insight they need to deliver meaningful experiences.
The result is generic service, missed opportunities, and customers who feel more recognized online than in your stores.
From transactions to relationships
Clienteling on EVA gives associates one complete view of every customer. Order history, preferences, loyalty status, and context come together in one interface, enabling service that feels personal, relevant, and consistent.
A complete customer profile, instantly available
Identify a customer by name, email, loyalty scan, or QR code, and instantly access their full profile. Orders, preferences, subscriptions, and past interactions are all in one place.
Sell with context, not assumptions
Associates can recommend products based on purchase history, wishlists, and preferences. From styling advice to product pairing, every suggestion becomes more relevant.
Prepare before the customer arrives
Enable in-store appointments with full preparation. Associates walk into every interaction knowing who the customer is, what they like, and what they might need next.
EVA Clienteling has driven measurable growth at KIKO Milano
50%
IT cost reduction by eliminating redundant systems
30%
increase in Click-and-Collect upsell
25%
GMV growth from Endless Aisle
Case Studies
How leading brands build meaningful customer relationships
Why it matters now
The future of retail is personal
Customers expect to be recognized. They expect consistency across channels. They expect service that feels tailored, not transactional.
Brands that meet those expectations win loyalty. Brands that don't lose relevance.
FAQ
Questions? We're here to help.
Talk to an expert
We’d love to see how we can help