Unified commerce
The world's most powerful commerce platform for revenue growth
Connect every channel, store, system, and customer interaction into one intelligent commerce layer.
Connect every channel, store, system, and customer interaction into one intelligent commerce layer.
The Real Problem
Your customer sees one brand, but behind the scenes many companies operate with one system for e-commerce, another for stores, another for inventory, and yet another for customer data.
When these systems don't truly work together, the consequences show up everywhere: inaccurate stock levels, broken omnichannel journeys, and teams fighting technology instead of using it.
Disconnected commerce creates friction where there should be flow. Unified commerce replaces this patchwork of systems with a single platform that connects your channels, data, and operations, giving both your teams and your customers a smoother experience.
The Industry Shift
Unified commerce connects all retail operations in one platform. Orders, inventory, and customer data live in a single system, simplifying operations and ensuring consistency across every touchpoint.
All sales channels work together seamlessly. Online, in-store, and mobile share the same data, enabling flexible experiences like click & collect and cross-channel returns.
Retailers get real-time visibility into inventory, orders, and customer behavior, enabling faster decisions and more responsive retail operations.
The EVA Platform
Customer
Recognize customers across channels, markets, and touchpoints.
Store operations
Empower store associates with modern retail tools and workflows.
Orders
Orchestrate orders across ecommerce, stores, and fulfillment networks.
Inventory
Create real-time visibility across warehouses, stores, and distribution.
Data and insights
Unlock real-time retail intelligence with a centralized and actionable data layer.
The Experiences
Never lose a sale due to limited shelf space. Give customers access to products beyond what's physically available in your store.
Allows customers to purchase items online and collect them at a local store, offering convenience, immediate possession without shipping fees, and potential in-store upsell.
Speed up delivery, reduce shipping costs, and make better use of store inventory.
Why Retailers Choose EVA
Unify in-store and digital touchpoints to deliver seamless customer experiences.
Expand into new regions quickly, being compliant with a flexible, composable architecture.
Turn customer data into actionable insights.
Rapidly test, build, and deploy innovative shopping experiences.
Globally Compliant
New Black meets the highest industry standards for security and compliance. Our platform includes all default controls that enterprise teams expect: encryption, audit logs, role-based access controls, network security, continuous monitoring, and more.
Case Studies
At EVA level, it comes down to control, traceability, and localisation. Customer data is protected through access controls, IP management, visibility restrictions, event logging, monitoring, and fraud-prevention controls. EVA also includes health checks, alerts, and error handling to catch issues early and reduce exposure from misuse or broken processes.
On the compliance side, EVA supports auditable transaction flows and country-specific fiscalisation logic, so sales, returns, exchanges, gift cards, and related flows remain traceable and compliant per market. That matters especially in international retail, where requirements differ by country.
EVA reduces IT costs by consolidating systems into one platform and eliminating integration overhead. At the same time, it drives revenue through capabilities like loyalty, endless aisle, ship-from-store, and click and collect, increasing conversion and average order value.
EVA replaces rigid architectures with a continuously evolving platform. New capabilities are delivered through ongoing releases, allowing you to adapt quickly without costly replatforming or large-scale upgrades.
Implementation timelines are significantly shorter compared to traditional retail systems, with enterprise rollouts completed in months rather than years. Total cost of ownership is reduced through fewer vendors, less integration work, and simplified maintenance.
EVA is designed to replace fragmentation, not depend on it. It centralizes core commerce capabilities while integrating where needed, reducing complexity over time instead of adding more layers.
Real omnichannel starts when channels stop behaving like separate systems.
You unlock it by putting orders, stock, payments, customer context, and fulfilment on the same foundation. That is what allows flows like Click & Collect, Ship-from-Store, Endless Aisle, and cross-channel returns to work as one operational model instead of a set of stitched-together exceptions.
In practice, that means one order layer, real-time stock visibility, and store operations that can act on the same data as ecommerce. When that is in place, customers can move across channels without friction, and store teams can actually support the journey instead of working around the system.
EVA operates as a continuously supported platform with ongoing updates, improvements, and operational support. This ensures stability, performance, and access to new capabilities without disruption.
EVA provides a single, real-time view of orders, inventory, customers, and operations across all channels. This unified data model enables faster decision-making and complete control over your retail ecosystem.
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