Subject Matter Expert - Open Application

A different kind of vacancy

This isn't a "we needed someone yesterday" vacancy. We're always looking for strong Subject Matter Experts, and we'd rather meet the right person early than rush a hire later. So think of this as an open invitation: if you know one of the domains below inside out and the role sounds like you, tell us about yourself.

We'll read every application carefully and take our time with the conversations that follow. That means the process may move more slowly than you're used to; we want to find the right fit, for us and for you.

About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Contextual Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change. EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Dyson, G-Star, Kiko Milano, and others.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.

New Black is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.

New Black is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.

New Black wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.

New Black has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

What a Subject Matter Expert does

Each Subject Matter Expert is the go-to person for one domain of EVA. You make sure that knowledge doesn't stay in your head, and that it helps our customers, our product, and our colleagues. In practice, you will:

• Become the most knowledgeable person at New Black in your domain, while keeping a solid understanding of EVA as a whole.
• Help our customers to onboard to our platform, implementing their business needs and challenge requests where needed.
• Be part of the knowledge circle representing your domain.
• Take in, pre-refine, and deliver requests for change in Jira within our agreed SLAs.
• Help shape, validate, and implement new EVA features that touch your domain.
• Answer customer questions that our documentation doesn't cover yet, within SLA, and keep customers informed while their question is in progress.
• Organize workshops & knowledge session with our customers.

The domains

We have Subject Matter Experts in each of the domains below. You don't need experience in all of them. Deep experience in one is exactly what we're looking for.

Fiscalization & Compliance. Retail looks different in every country. This domain covers fiscalization, e-invoicing, digital tax reporting, and local regulations across the 40+ countries where EVA operates. It makes sure every transaction is compliant wherever it happens. Experience with fiscal regulations, tax authorities, or retail compliance in multiple markets is a strong match.

Checkout. This is where the sale happens: point of sale, mobile POS, payments, and everything a store associate or customer goes through to complete a purchase. If you know how retail checkout works in stores and online, including payment flows and edge cases, this could be your domain.

Loyalty. This covers EVA's loyalty engine and everything that keeps customers coming back, like loyalty programs, rewards, promotions, and customer engagement. Experience designing or running loyalty programs for retail brands fits well here.

Logistics. This is how products get from A to B: order management, order routing, fulfilment, inventory, click & collect, ship-from-store, and carrier integrations. Background in retail supply chain, warehousing, or omnichannel fulfilment is what we look for.

Finance & Control. This covers the financial side of retail operations, including cash management, reconciliations, general ledger automation, tax management, and financial reporting. It makes sure that what happens in the store matches what ends up in the books. Experience in retail finance, accounting processes, or ERP integrations is a strong match.

Foundation. This is the core of EVA that everything else builds on. It includes the platform's base configuration, data structures, networks, integration patterns, SSO & authentication and shared functionality that every other domain depends on. If you like understanding how a system fits together at its core, and you have experience with platform setup or retail master data, this could be for you.

What You Bring

You don't need to fit a checklist exactly, but you'll probably recognize yourself in most of this:

• You have solid, hands-on experience in at least one of the domains above, from retail, from a software vendor, from consulting, or from implementation work.
• You're curious about how things work and you enjoy digging until you really understand them.
• You can explain complex topics clearly to customers, developers, and colleagues.
• You like creating structure: documenting, streamlining, and making processes repeatable.
• You're comfortable with ownership and self-organization, and you don't need a manager to tell you what to do next.
• You're organized enough to handle requests within agreed timelines.

What We Offer

• An amazing passionate team with talented people, who really love what they do and how they do it.
• A company like no other; New Black really takes care of you. We hire with the intention to keep you!
• To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
• State of the art equipment for your home office (AirPods, Macbook etc.), and many amazing perks which will reflect your effort and input.
• Determine your own working hours and days. Determine your own off-time and working location.
• Our own chef who prepares amazing lunches for you in the office.
• To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How To Apply

Send your motivation and resume to Sandra Spalatelu at sandra@newblack.io. Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.

We respect your privacy and protect your data. New Black uses AI‑enabled tools to support parts of our hiring process.This policy explains how we collect, use, and safeguard your personal information during recruitment, following GDPR guidelines & the EU AI Policy.