Scotch & Soda is a unique lifestyle brand that is endlessly optimistic, champions individuality, authenticity and the power of self-expression. By implementing New Black’s Companion app and POS, they connected their stores, empowered their employees and deliver a truly unified commerce experience.
Customer
Scotch & Soda
Country
Global (over 25+ countries)
Customer size
Revenue >700 Million USD
Industry
Fashion
Website
www.scotch-soda.com
Stores
300+
Products & Services
POS, Unified Commerce Flows, OMS, Order Orchestration, Tap to Pay on iPhone
With a customer-first approach, our store associates are the key drivers of sales and loyalty. In practice it means that we’ll help our shoppers check for product availability and offer advice on items that match, or we’ll come over for a mobile checkout when queues are forming. These are just some examples in which the Companion is a massive help. With it we might ask coworkers to find specific sizes in the back, while we stay with our customer, or display a QR code so they can sign up to our loyalty programme on their own devices. At the end of the day, what the Companion does is allow us to really connect with our customers.
Store associates aren’t just the face of Scotch & Soda, they form the backbone of our stores. While we’re there for every customer that needs us, we still have to make sure that everything else that goes on in the store runs just as smooth. Whether it’s by performing stock checks or unpacking incoming shipments: all the things that go on in the background are managed by the Companion app. What really helps is that we can check which tasks are actually time-sensitive, so we can always ensure those get done while still giving priority to our shoppers.
“With New Black’s Unified Commerce solutions, we are able to use the best of technology to strengthen the relationship between our brand and shoppers to create more curated offers to fulfill market needs. New Black allows us to launch innovation faster. With the POS and Companion app we are able to empower our employees and give our shoppers the best experience.”
Having the EVA POS and Companion in our stores has been great for our day-to-day store operations. Whether it’s helping customers directly, or doing anything in the background, it’s easy to find what it is we’re looking for. With the apps running on the iOS platform, the UIs are intuitive and familiar, making it easy for anyone to work with.
We keep a strict line between feature code, our back-end technology and the cloud vendors we use, meaning we can upgrade to the latest technology the market has to offer as we go. We believe in Moore’s law as a service.
Fully Fiscalized, PCI & GDPR Compliant Regulatory changes, increased transparency, technological advancements and everything about the way tax authorities operate are in flux. Real-time data and best-of-technology methods are the cornerstones of our compliance strategy as well. EVA is fully compliant with international and national legislation in the field of fiscalization, e-invoicing and digital tax reporting in over 50+ countries.
A MACH-based architecture built with a cloud-agnostic approach. All inventory, order, and customer data in full context is available at your fingertips across all touchpoints.
Unified Commerce goes hand in glove with frictionless payments, which is why we’ve partnered with Adyen. This ensures any payment transaction and all its relevant data is captured smoothly and securely, while making the interaction for the customer easy and straightforward for both traditional and non-traditional payment options, such as Tap to Pay on iPhone and Pay by Link.
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