New Insights

  • From Touchpoints to Increased Transactions

    From Touchpoints to Increased Transactions

    Retailers widely recognize the significant impact digital interactions have on offline sales, often referred to as the ROPO effect (Research Online, Purchase Offline). Industry research consistently demonstrates that digital engagement precedes approximately 40% of offline retail revenue, with notably higher percentages observed in sectors such as electronics and home furnishings.

    Steven Bakker
    Lub ten Napel

    Steven Bakker & Lub ten Napel

  • From FrankenStack to Customer-Centricity

    From FrankenStack to Customer-Centricity

    When you’re leading a global brand, quick assumptions about cost can lead you astray. In enterprise retail technology - specifically modern POS (point-of-sale) systems - there’s a persistent belief that Android solutions are inherently cost-effective, while Apple’s iOS-based solutions appear expensive by comparison. This perception, though widespread, deserves a closer, fact-based look.

    Steven Bakker

    Steven Bakker

  • Strategic Cost Assessment

    Strategic Cost Assessment

    Many retailers still assume Android is the more cost-effective platform for enterprise POS. This Insight reveals why iOS, despite higher upfront costs, delivers lower Total Cost of Ownership through better security, fewer support issues, and longer device lifespan.

    Steven Bakker
    Lub ten Napel
    Pim Vijftigschild

    Steven Bakker & Lub ten Napel & Pim Vijftigschild

  • Designing Retail IT Architecture for Agility

    Designing Retail IT Architecture for Agility

    Retailers who invest in Unified Commerce have already made a decisive move toward agility. The platform is in place. The roadmap is clear. And the ambition to scale with speed and precision is real.

    Albert Visser
    Lub ten Napel

    Albert Visser & Lub ten Napel