About New Black

We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Contextual Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change.   EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Dyson, Rituals, Intersport, AFC Ajax, G-Star, Kiko Milano, and others.

Our philosophy

New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted. 

New Black is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it. 

New Black is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit. 

New Black wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology. 

New Black has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.

About your role

Retail never sleeps, and neither can EVA. Our platform powers critical operations for retailers worldwide, so downtime or performance issues are not an option. The Observability Engineer ensures that EVA is monitored, measurable, and resilient.

By building monitors, setting up dashboards, and analyzing trends, you’ll help us:

Detect production disturbances early and alert developers to act fast.
Anticipate and even prevent issues before they impact customers.
Improve reliability and scalability through data-driven insights.

In short, you’ll be the one turning raw data into actionable knowledge, helping EVA run like clockwork.

What you will do:

Take ownership of monitoring and performance of EVA as a SaaS platform.
Build observability tools: create dashboards, design metrics, and automate alerts.
Spot anomalies and proactively identify issues before SLAs are at risk.
Ensure structured postmortems for every bit of downtime, turning incidents into learnings.
Engage directly with developers to resolve disturbances.
Detect and report gaps in documentation and feed them back to the Documentation Team.
Constantly improve the feedback loop between development, operations, and product teams.

What we’re looking for

Must-haves:

Strong analytical skills with a passion for data analysis and pattern recognition.
Background in software development (C#, .NET) with the ability to read and understand code.
Familiarity with cloud hosting concepts and modern SaaS infrastructure.
Experience with observability tools such as Datadog (or similar).
Affinity for reliability engineering: you’d rather spot issues and fix them upstream than keep coding features.

Nice-to-haves:

Experience with Kubernetes and container orchestration.
Knowledge of distributed systems monitoring.
Understanding of incident management practices and SLAs.
Experience in building and scaling monitoring solutions across teams.

Who you are:

A natural problem-spotter who thrives on connecting the dots.
Someone who enjoys the balance of technical depth and analytical insight.
A team player who wants to help others by surfacing the right information at the right time.
Curious, proactive, and eager to take responsibility for EVA’s health.

What We Offer

An amazing passionate team with talented people, who really love what they do and how they do it.
A company like no other; New Black really takes care of you. We hire with the intention to keep you!
To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
State of the art equipment for your home office (AirPods, Macbook etc.), and many amazing perks which will reflect your effort and input.
Determine your own working hours and days. Determine your own off-time and working location.
Our own chef who prepares amazing lunches for you in the office.
To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.

We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.

How To Apply

Send your motivation and resume to Sandra Spalatelu at sandra@newblack.io. Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.

We respect your privacy and protect your data. New Black uses AI‑enabled tools to support parts of our hiring process. This policy explains how we collect, use, and safeguard your personal information during recruitment, following GDPR guidelines & the EU AI Policy.