We’re on the hunt for a Business Analyst who’s more than just a requirements writer, someone who thrives in tech-driven environments and knows how to connect the dots between data, customer needs, and product impact.
In this role, you’ll be the analytical backbone of the Product Circle, turning insights into improvements and ideas into tangible results. You’ll work closely with cross-functional teams to define, validate, and deliver features that make our platform, and our clients, even stronger.
About New Black
We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Contextual Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change. EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is setup to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true unified experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Dyson, Rituals, Intersport, AFC Ajax, G-Star, Kiko Milano, and others.
Our philosophy
New Black, is a company like no other. That is a promise. We believe that work is about more than getting paid for your effort. We have implemented holacracy in our company and we cut the crap so you don't have to report to a manager. We align with each other, but we don't report in one direction. It helps us to be faster and more adaptive to change. But we don’t take it easy. We work hard and the next thing’s always lined up; we don’t take our success for granted.
New Black is more than a software company; we are a next-generation platform transforming the world of (e)commerce, a company full of passionate people who love what we do and how we do it.
New Black is very ambitious; we are profitable and fully bootstrapped (no investors, no debts). This is incredibly important in providing us the freedom to shape our company the way we see fit.
New Black wholly owns its intellectual property; this allows us to make our own decisions about our products and provides us with the freedom to create the best product with the latest technology.
New Black has entered selective strategic partnerships with best-in-class global brands like Apple, Microsoft, Adyen, Deloitte to create an ecosystem for global expansion and sustainable success.
About your role
You’re the link between our business vision and our technical reality. As a Business Analyst at New Black, you help shape EVA by diving deep into data, customer needs, and process details, then turn them into clear, actionable solutions for our teams. You don’t just analyze; you connect, translate, and improve, every step of the way.
What You'll Do:
- Turn insights into action: Analyze product performance, data, and test results to identify opportunities for improvement and translate them into clear, structured tickets.
- Shape the product vision: Collect and refine customer and stakeholder requests, define acceptance criteria, and align priorities together with the Product Owner.
- Visualize and validate ideas: Create or request concept designs, validate them with stakeholders, and ensure alignment before development starts.
- Be the team’s connector: Act as the go-to person for developers, testers, documentation writers, and the product owner, helping to remove blockers and clarify requirements.
- Safeguard quality: Collaborate across teams to make sure every release delivers on functionality, usability, and business value.
- Continuously improve: Use data and feedback to iterate on both the product and our internal processes.
What we’re looking for
- Proven experience as a Business Analyst, Product Owner, or in a similar analytical/product-facing role.
- Solid understanding of Agile practices and project management principles.
- Technical affinity, you’re comfortable discussing APIs, integrations, and system logic.
- Affinity with retail and commerce, ideally with experience in an omnichannel environment
- Familiarity with tools like Jira, Confluence, and data analysis platforms (nice to have).
- Excellent analytical and writing skills, you know how to turn complexity into clarity.
- A sharp eye for detail combined with a practical mindset.
- Strong communication and collaboration skills, you enjoy being the bridge between business and tech.
- Fluency in English, both written and spoken.
What We Offer
- An amazing passionate team with talented people, who really love what they do and how they do it.
- A company like no other; New Black really takes care of you. We hire with the intention to keep you!
- To be your own boss, for we don’t have a hierarchy but implemented an holacratic way of working. Everyone is equal.
- State of the art equipment for your home office (AirPods, Macbook etc.), and many amazing perks which will reflect your effort and input.
- Determine your own working hours and days. Determine your own off-time and working location.
- Our own chef who prepares amazing lunches for you in the office.
- To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do.
We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up.
How To Apply
Send your motivation and resume to Sandra Spalatelu at sandra@newblack.io. Although we only hire the best, we don't judge you on (lack of) diplomas or shiny names on your resume. Attitude and experience go a long way. We are looking for the gems who wish to be and become the best of the best.
We respect your privacy and protect your data. New Black uses AI‑enabled tools to support parts of our hiring process. This policy explains how we collect, use, and safeguard your personal information during recruitment, following GDPR guidelines & the EU AI Policy.
