Challenge
Intersport faced the complex challenge of modernizing its vast, global retail network while overcoming a fragmented legacy infrastructure. To remain a leader in the multi-brand sports market, the company needed to eliminate "Frankenstacks"—disconnected systems that created silos between online and offline channels. The goal was to find a flexible, high-performance solution that could synchronize real-time data across borders and provide store associates with the tools needed to deliver a consistent, high-quality customer experience.
Solution
By implementing EVA, New Black’s Unified Commerce Platform, Intersport successfully unified its transactional, stock, and customer data into one cohesive ecosystem. The EVA platform serves as a modern "engine" that powers mobile Point of Sale (POS) and advanced Order Management Systems (OMS), allowing for a seamless flow of information. This API-first, cloud-based setup ensured that Intersport could integrate innovative solutions—such as high-performance scanning and integrated payments—while remaining highly scalable and adaptive to change.
Result
Intersport now operates on a future-proof foundation that treats all channels as a single, unified brand experience. The transition has enabled modern retail journeys like "Click & Collect" and "Ship-from-Store" to run efficiently across hundreds of locations, significantly improving operational agility. With a platform designed for 99.99% uptime and the ability to roll out new features in days rather than months, Intersport has gained the speed and reliability necessary to excel in a fast-paced global market.
