# POS and Mobile POS *POS & Mobile POS* # The enterprise retail POS system built for modern stores Legacy POS systems were built for transactions. Today, stores are fulfillment hubs, service centers, and brand experiences. EVA is a cloud-native retail POS system, with fixed and mobile POS on iOS in one unified platform that keeps pace with modern retail. --- *The problem* ## The limits of patched retail systems Most enterprise stores run on disconnected tools for checkout, inventory, customer data, and fulfillment. Every integration adds complexity. Every gap slows down your teams and creates friction for customers. What you get is a system that is difficult to scale, expensive to maintain, and impossible to optimize as a whole. ![Retail store operations](https://cdn.sanity.io/images/zr9y60d3/production/936c9ad6a7e4cec9195284b4452df56bbf61d14f-2742x1830.jpg) --- *The solution* ## One system for everything your store does EVA replaces fragmented store technology with a single connected platform. One interface for associates. One system for IT. One source of truth across every store and channel. ![EVA POS on iPad](https://cdn.sanity.io/images/zr9y60d3/production/6cbca845ae60b87cea42759c0d0461cb92c4af16-1536x864.png) *POS* ### Cloud-native enterprise POS, built for scale Run a complete checkout experience on iPad with minimal hardware. Transact and have access real-time stock, [customer profiles](https://newblack.io/eva-platform/clienteling/), and order history across every channel. Expand into new markets without rebuilding your store systems. See what a legacy estate costs over time in our [seven-year Windows POS vs cloud-native iOS cost analysis](https://newblack.io/blog/the-true-cost-of-standing-still-windows-pos-vs-cloud-native-ios-over-seven-years/). ![EVA Mobile POS in store](https://cdn.sanity.io/images/zr9y60d3/production/2721a75f48603b9908796d9943facb1b8a002eeb-1536x864.png) *Mobile POS* ### Mobile POS: Sell anywhere on the floor Turn every associate into a point of sale. Reduce queues during peak hours, support assisted selling, and complete transactions on the spot with full access to product and customer context. ![EVA customer-facing display](https://cdn.sanity.io/images/zr9y60d3/production/a5ee29a4b2ef432bded619ab5e84d30b2af443e9-1536x866.png) *In-store experience* ### Customer-facing display, redefined Show order details, [loyalty status](https://newblack.io/eva-platform/loyalty-engine/), onboard customers, and enable mobile payment via QR. When idle, transform the display into a branded promotional screen. --- *No limitations* ## Full transaction lifecycle support Retail is no longer a single transaction at a fixed point of sale. Every interaction, from discovery to fulfillment and returns, must be connected. From checkout to fulfillment and returns, EVA supports every transaction flow across channels, devices, and store roles, all from a single platform, with full control over payments, returns, and compliance. ![EVA Transaction Lifecycle](https://cdn.sanity.io/images/zr9y60d3/production/1b2d4ca0363306249ede947018a0305ea5a5aaf4-2816x1584.png) --- *Transaction capabilities* ## A retail POS system built for real-world complexity ![EVA Checkout App](https://cdn.sanity.io/images/zr9y60d3/production/f5e06a5f5e30919ac7cebb8b36db4451b88a69a8-1536x1536.png) ### Flexible payments built in. Support every payment scenario at checkout, across devices, channels, and store environments. - Split payments across multiple tenders - Gift cards, store credit, and alternative payments - Refunds to original or alternative tenders ![Returns without friction. ](https://cdn.sanity.io/images/zr9y60d3/production/6f207f86f20e3ed686d5842eb56d59bdfad0ff74-1536x1536.png) ### Returns without friction. Handle returns and exchanges seamlessly, regardless of where the purchase was originally made. - Schedule counting tasks in advance - Let employees claim their own tasks - Enable parallel counting workflows ![Fulfill from anywhere.](https://cdn.sanity.io/images/zr9y60d3/production/7aa009471e324e59001927413de0daf6479014cf-1536x1536.png) ### Fulfill from anywhere. Connect store, warehouse, and customer journeys in one unified operational flow across channels. - Endless aisle with real-time inventory - Ship-to-home and ship-from-store - Click & collect with full visibility ![Always on, globally compliant. ](https://cdn.sanity.io/images/zr9y60d3/production/31fca455773f19425c046c98948f8b11bf94059b-1536x1536.png) ### Always on, globally compliant. Keep transactions running and fully compliant across markets, regions, and connectivity conditions at all times. - Identify high-risk products automatically - Prioritize products based on impact - Improve accuracy with less effort --- *Globally Compliant * ## Enterprise-grade security and controls New Black meets the highest industry standards for security and compliance. Our platform includes all default controls that enterprise teams expect: encryption, audit logs, role-based access controls, network security, continuous monitoring, and more. - ![AICPA SOC](https://cdn.sanity.io/images/zr9y60d3/production/eeca790c617f896a24f8f5099c37de2de9fed09c-1115x1115.png) - ![GDPR](https://cdn.sanity.io/images/zr9y60d3/production/dfee452ab0209e6816c27a082cf9c20dec3b230b-1115x1115.png) - ![DJCP](https://cdn.sanity.io/images/zr9y60d3/production/9398cda4d64e8030023a88184b1d2a8248acb418-1115x1115.png) - ![Star Level One](https://cdn.sanity.io/images/zr9y60d3/production/902014d1c702cf78505cb5286c27578de2891b70-1115x1115.png) - ![ISO 27001](https://cdn.sanity.io/images/zr9y60d3/production/95c081c677ad3c9607d7281e8720c1e07e0dae87-1115x1115.png) - ![ISO 27017](https://cdn.sanity.io/images/zr9y60d3/production/5942090834bcd97f16c77fb3d9f938a522a664e0-1115x1115.png) - ![ISO 27018](https://cdn.sanity.io/images/zr9y60d3/production/3485e83fab9f982488293c2ad71dcf1b30945a9b-1115x1115.png) - ![ISO 27701](https://cdn.sanity.io/images/zr9y60d3/production/5f128728e413ef04e19a0b6674f3cc190a1c60b0-1115x1115.png) [More about compliance](https://newblack.io/eva-platform/compliance/) --- *Case Studies* ## Success stories that speak volumes - [![Intersport case study](https://cdn.sanity.io/images/zr9y60d3/production/bc623877743d79f959bf77e368517e176d2554c2-2160x2160.jpg)](https://newblack.io/case-studies/intersport/) - [![Hunkemoller case study](https://cdn.sanity.io/images/zr9y60d3/production/d28731d24cb10ae24da9b2b9d1682a9af06da0f1-2160x2160.jpg)](https://newblack.io/case-studies/hunkemoller/) - [![Emma case study](https://cdn.sanity.io/images/zr9y60d3/production/58b82a77ec751fb4b35ba6387a5f49977a6f8528-2160x2160.jpg)](https://newblack.io/case-studies/emma-sleep/) - [![Fenix case study](https://cdn.sanity.io/images/zr9y60d3/production/485ebee2e8d95d3b6e078aa652fa918b22fe910d-2160x2160.jpg)](https://newblack.io/case-studies/fenix-outdoor/) - [![Red Wing case study](https://cdn.sanity.io/images/zr9y60d3/production/2baab2a2092981995478c23d6a63bbcbbaa9a7c3-2160x2160.jpg)](https://newblack.io/case-studies/red-wing-shoes/) - [![G-Star case study](https://cdn.sanity.io/images/zr9y60d3/production/1b0977f7e5200bb204c45a21a8aef2a17a3a6c59-2160x2160.jpg)](https://newblack.io/case-studies/g-star/) - [![Hunkemoller](https://cdn.sanity.io/images/zr9y60d3/production/364d3d241c760655189ab050d3f070bee31a57a6-2400x2400.jpg)](https://newblack.io/case-studies/hunkemoller/) - [![Kiko case study](https://cdn.sanity.io/images/zr9y60d3/production/13fa2b91971c51f5a19905a1e7b2a31b329d3d23-2160x2160.jpg)](https://newblack.io/case-studies/kiko-milano/) - [![Rituals](https://cdn.sanity.io/images/zr9y60d3/production/d273ae6a9ef534ea88a3e43bfa2f896ab77d849a-1440x1440.jpg)](https://newblack.io/case-studies/rituals/) - [![amac](https://cdn.sanity.io/images/zr9y60d3/production/f3053aa9b92ed733629b739f1ba11952634b9019-1440x1440.jpg)](https://newblack.io/case-studies/amac/) --- *FAQ* ## Questions? We're here to help. ### What does POS stand for? POS stands for Point of Sale. It refers to the place and moment at which a retail transaction is completed and, more broadly, to the system that processes that transaction. A POS system handles payment acceptance, receipt generation, product scanning, discounts, returns, and other in-store transaction flows. In modern retail, POS has expanded well beyond the fixed checkout counter to include mobile POS, self-checkout, and cloud-based systems that connect directly to inventory and order management in real time. ### What is a POS system for retail? A POS system for retail is the software, and often the hardware, that enables store staff to process customer transactions. It covers barcode scanning, payment processing, receipt printing, discount and promotion application, return handling, and cash management. Modern retail POS systems go further. They connect to real-time inventory, surface customer profiles and loyalty balances, support omnichannel fulfilment flows like click and collect, and operate on mobile devices so staff can serve customers anywhere on the shop floor. EVA POS runs natively on iOS, supports both fixed and mobile configurations, and operates as a fully integrated part of the EVA unified commerce platform. ### How do we reduce queues and serve customers faster? EVA turns every associate into a point of sale with Mobile POS, so transactions happen anywhere on the floor. No counter bottlenecks, no waiting lines. With real-time access to stock and customer data, associates can assist and check out customers instantly, making fast service the standard. ### How does a retail POS system work? A retail POS system connects the transaction at the till or device to the broader commerce and operations infrastructure. When a product is scanned, the POS checks pricing and promotions in real time, applies relevant discounts or loyalty rewards, and processes payment through an integrated payment provider. The transaction is recorded immediately. Inventory is updated. A receipt is issued. Order data flows through to fulfilment, finance, and reporting. In a unified commerce POS like EVA, all of this happens on a shared platform. The store transaction, the inventory record, the customer profile, and the financial entry all update together without data needing to sync between separate systems. ### Can store teams work from one system? Yes. EVA replaces disconnected store systems with one unified platform. Checkout, instore logistics, customer data and loyalty, order management, and fulfillment all run in a single interface. Store associates no longer switch between tools, which reduces errors, shortens training time, and improves overall efficiency. ### What should I look for in a POS system for retail? The most important criteria when choosing a retail POS system are real-time inventory accuracy across all locations, support for both fixed and mobile operation, built-in omnichannel capabilities including click and collect, ship-from-store, and endless aisle, flexible payment method support, reliable offline functionality when connectivity drops, and a direct connection to customer and loyalty data. For enterprise retailers, scalability across multiple countries and store formats matters too, as does compliance with local fiscal and tax requirements. A POS that operates as part of a unified commerce platform removes a significant layer of operational complexity compared to a standalone system that requires integration with everything around it. For a view of long-term cost, read our [Windows POS vs iOS cost comparison](https://newblack.io/blog/the-true-cost-of-standing-still-windows-pos-vs-cloud-native-ios-over-seven-years). ### How do we scale stores internationally without complexity? EVA standardizes store operations on one platform, regardless of market. With built-in [fiscalization](/eva-platform/compliance) and compliance support across 40+ countries, retailers can expand internationally without introducing new POS systems or local workarounds. This keeps operations consistent while reducing complexity and cost. ### How do associates deliver more personal service? EVA gives associates real-time access to customer profiles, including purchase history, loyalty, notes, wishlists, preferences, and order data across channels. This allows them to make relevant recommendations, support assisted selling, and create more personal, informed interactions without asking customers to repeat information. ### How do stores support omnichannel journeys? With EVA, stores become fully connected to the broader retail operation. Associates can sell beyond local inventory using [endless aisle](/eva-platform/promotion-engine), fulfill online orders through ship-from-store, prepare click-and-collect pickups, and [handle returns from any channel](/order-management). All of this is managed from the same POS environment. ### What happens if connectivity drops in-store? [EVA is built for resilience.](https://www.newblack.io/blog/there-is-no-edge-to-unified-commerce/) With its LiveGuard architecture, transactions continue locally even if connectivity drops. Once the connection is restored, everything syncs automatically. This ensures uninterrupted sales during outages or high-traffic moments, without relying on manual fallback processes.