# Offline Capabilities *Offline Store Operations* # Offline Capabilities with EVA LiveGuard Keep selling even when your network goes down. Automatic failover, local checkout, and full recovery, without manual fallback procedures. **Always-on store operations.** Continue selling even during full connectivity outages, ensuring uninterrupted service and consistent customer experience. **Automatic failover.** Switch seamlessly between cloud and local operation without manual intervention or complex fallback procedures. **Full data recovery.** All offline transactions sync automatically when connectivity returns, preserving accuracy and complete operational continuity. --- *The problem* ## Network outages are not edge cases Retail environments depend on connectivity, but outages are unavoidable. ISP failures, hardware issues, and unstable networks occur regularly across large store estates. When traditional systems lose connection, stores stop operating. Staff revert to manual processes, transactions are lost, and recovery requires hours of reconciliation. This is not an exception, but a recurring operational risk. ![Network outage impact on retail operations](https://cdn.sanity.io/images/zr9y60d3/production/9c406224958ad1315bcc5b69a3ad1bf66a1d1c69-3840x2160.jpg) --- *The shift* ## From downtime to continuous operations EVA treats connectivity as a variable, ensuring stores remain operational regardless of network conditions, without manual intervention or operational disruption. ![Layered resilience architecture](https://cdn.sanity.io/images/zr9y60d3/production/65846acfd749173f829bbb9e36e5e2b6f42cecde-3840x2160.jpg) *Architecture* ### Layered resilience by design Watchtower is the in-store device of LiveGuard. It runs a local version of EVA and takes over instantly when connectivity drops. EVA combines cloud infrastructure, local edge devices, and on-device caching to maintain operations across every failure scenario without interruption. ![Watchtower local safety net](https://cdn.sanity.io/images/zr9y60d3/production/f586343ead8e26288547a85e4b9f4e590642c1ed-3840x2160.jpg) *Transaction continuity* ### Your store's local safety net Watchtower runs EVA Edge locally, taking over instantly when connectivity drops and keeping store operations running without disruption or manual fallback. ![LiveGuard transaction continuity](https://cdn.sanity.io/images/zr9y60d3/production/38be9f32c3627c469fb36411fc922ebecff04dae-3840x2160.jpg) *LiveGuard* ### Continuity at every interaction LiveGuard ensures active transactions are preserved, allowing checkout flows to continue seamlessly even during short or unexpected network interruptions. --- *Offline Capabilities* ## Everything your stores can do without connectivity - ![Full offline checkout](https://cdn.sanity.io/images/zr9y60d3/production/b3f9be47bfd4c5432c3b7a5ac4b782ad7c821ae2-1024x1024.jpg) — *Checkout* — **Full offline checkout.** — Create and complete transactions locally with full basket handling and pricing logic. - ![Offline payment support](https://cdn.sanity.io/images/zr9y60d3/production/8e1042d244de8894aa6d65286943ae51d745e8eb-720x1024.jpg) — *Payments* — **Offline payment support.** — Process payments via cash, local terminals, and alternative methods without relying on cloud connectivity. - ![Local product catalog availability](https://cdn.sanity.io/images/zr9y60d3/production/25c0359e2773e236881c4a1462d5e354cece9c9e-1080x1536.jpg) — *Catalog* — **Local product availability.** — Access synced product data, pricing, and stock information directly from local storage. - ![Local order storage](https://cdn.sanity.io/images/zr9y60d3/production/5af90d61dd03ddcb5f1bf76f45762bf0a0c17a75-1200x1200.png) — *Orders* — **Local order storage.** — Store all transactions locally with full receipt generation and audit tracking capabilities. --- *Globally Compliant * ## Enterprise-grade security and controls New Black meets the highest industry standards for security and compliance. Our platform includes all default controls that enterprise teams expect: encryption, audit logs, role-based access controls, network security, continuous monitoring, and more. - ![AICPA SOC](https://cdn.sanity.io/images/zr9y60d3/production/eeca790c617f896a24f8f5099c37de2de9fed09c-1115x1115.png) - ![GDPR](https://cdn.sanity.io/images/zr9y60d3/production/dfee452ab0209e6816c27a082cf9c20dec3b230b-1115x1115.png) - ![DJCP](https://cdn.sanity.io/images/zr9y60d3/production/9398cda4d64e8030023a88184b1d2a8248acb418-1115x1115.png) - ![Star Level One](https://cdn.sanity.io/images/zr9y60d3/production/902014d1c702cf78505cb5286c27578de2891b70-1115x1115.png) - ![ISO 27001](https://cdn.sanity.io/images/zr9y60d3/production/95c081c677ad3c9607d7281e8720c1e07e0dae87-1115x1115.png) - ![ISO 27017](https://cdn.sanity.io/images/zr9y60d3/production/5942090834bcd97f16c77fb3d9f938a522a664e0-1115x1115.png) - ![ISO 27018](https://cdn.sanity.io/images/zr9y60d3/production/3485e83fab9f982488293c2ad71dcf1b30945a9b-1115x1115.png) - ![ISO 27701](https://cdn.sanity.io/images/zr9y60d3/production/5f128728e413ef04e19a0b6674f3cc190a1c60b0-1115x1115.png) [More about compliance](https://newblack.io/eva-platform/compliance/) --- *Case Studies* ## Success stories that speak volumes - [![Intersport case study](https://cdn.sanity.io/images/zr9y60d3/production/bc623877743d79f959bf77e368517e176d2554c2-2160x2160.jpg)](https://newblack.io/case-studies/intersport/) - [![Hunkemoller case study](https://cdn.sanity.io/images/zr9y60d3/production/d28731d24cb10ae24da9b2b9d1682a9af06da0f1-2160x2160.jpg)](https://newblack.io/case-studies/hunkemoller/) - [![Emma case study](https://cdn.sanity.io/images/zr9y60d3/production/58b82a77ec751fb4b35ba6387a5f49977a6f8528-2160x2160.jpg)](https://newblack.io/case-studies/emma-sleep/) - [![Fenix case study](https://cdn.sanity.io/images/zr9y60d3/production/485ebee2e8d95d3b6e078aa652fa918b22fe910d-2160x2160.jpg)](https://newblack.io/case-studies/fenix-outdoor/) - [![Red Wing case study](https://cdn.sanity.io/images/zr9y60d3/production/2baab2a2092981995478c23d6a63bbcbbaa9a7c3-2160x2160.jpg)](https://newblack.io/case-studies/red-wing-shoes/) - [![G-Star case study](https://cdn.sanity.io/images/zr9y60d3/production/1b0977f7e5200bb204c45a21a8aef2a17a3a6c59-2160x2160.jpg)](https://newblack.io/case-studies/g-star/) - [![Hunkemoller](https://cdn.sanity.io/images/zr9y60d3/production/364d3d241c760655189ab050d3f070bee31a57a6-2400x2400.jpg)](https://newblack.io/case-studies/hunkemoller/) - [![Kiko case study](https://cdn.sanity.io/images/zr9y60d3/production/13fa2b91971c51f5a19905a1e7b2a31b329d3d23-2160x2160.jpg)](https://newblack.io/case-studies/kiko-milano/) - [![Rituals](https://cdn.sanity.io/images/zr9y60d3/production/d273ae6a9ef534ea88a3e43bfa2f896ab77d849a-1440x1440.jpg)](https://newblack.io/case-studies/rituals/) - [![amac](https://cdn.sanity.io/images/zr9y60d3/production/f3053aa9b92ed733629b739f1ba11952634b9019-1440x1440.jpg)](https://newblack.io/case-studies/amac/) --- *FAQ* ## Questions? We're here to help. ### What happens when the network connection drops? When the network connection drops, EVA automatically switches to local mode so stores can continue operating without interruption. LiveGuard, Watchtower, and on-device caching work together to preserve core functionality and keep sales running during the outage. ### Can transactions still be completed offline? Yes, EVA enables full checkout and payment processing in offline mode, including cash, PIN, and alternative payment methods. Store teams can continue selling without disruption, using the same workflows as in online mode. ### How does Watchtower support offline operations? Watchtower acts as a local in-store fallback that runs a lightweight version of EVA, taking over instantly when connectivity drops. It ensures continued access to core functionality such as checkout, product data, and order processing. ### What happens to data created during offline mode? All data created offline is securely stored locally and automatically synchronized with EVA Cloud once the connection is restored. Each transaction is clearly tagged and fully traceable, ensuring complete data integrity and auditability. ### Is there any manual reconciliation required? No, EVA automatically synchronizes all offline transactions without requiring manual reconciliation or data entry. The transition back to online mode is seamless, with no gaps in order history or operational data. ### Does offline mode support compliance and auditing? Yes, EVA maintains full compliance in offline mode through features like transaction sequencing, digital signatures, and audit trail preservation. All transactions remain secure, traceable, and aligned with regulatory requirements across supported markets.