# eCommerce *Ecommerce* # Ecommerce that runs as one system, not twenty EVA replaces fragmented ecommerce stacks with one unified platform where stores, inventory, payments, fulfillment, and compliance operate as one system. **One unified platform.** Ecommerce, stores, and operations share the same foundation. **Real-time consistency.** Stock, pricing, and customer data stay synchronized across channels. **Built for scale.** Support multi-market retail without adding complexity. --- *The problem* ## The hidden cost of connected-looking commerce Most ecommerce systems appear connected, but operate on separate foundations. Stock is out of sync, promotions behave differently per channel, and fulfillment relies on fragile middleware. This fragmentation increases IT cost, slows innovation, and breaks customer journeys when they cross channel boundaries. The issue is not capability, but architecture. ![The hidden cost of connected-looking commerce](https://cdn.sanity.io/images/zr9y60d3/production/465a9e09f1c8574f40fac19c595ebb30288fb3a8-3840x2160.jpg) --- *The shift* ## From channel management to contextual commerce EVA replaces disconnected systems with one platform where every interaction draws from the same real-time data. ![One order system for every channel](https://cdn.sanity.io/images/zr9y60d3/production/0f719d3ff20b403620c25454e8484a62cdd1e2b5-3840x2160.png) *Orders* ### One order system for every channel All orders flow through a central repository where routing logic determines fulfillment based on stock, capacity, and cost. ![Build experiences without constraints](https://cdn.sanity.io/images/zr9y60d3/production/7f74c138c8832c9e90096b8fe48fb645b91d7a3e-3840x2160.jpg) *Frontend* ### Build experiences without constraints Headless architecture gives full control over storefronts, apps, and touchpoints while relying on one unified backend. ![Unify payments and financial flows](https://cdn.sanity.io/images/zr9y60d3/production/0969a5ff8ccdd3df2f3e0e37d9607e534ee234c2-3840x2160.jpg) *Payments* ### Unify payments and financial flows Handle payments, settlement, and reconciliation in one system with support for global payment methods. --- *Commerce Capabilities* ## Everything you need to run ecommerce at scale - ![Orders](https://cdn.sanity.io/images/zr9y60d3/production/31e59d3d341e47689fe25e4af3ad03da48bf0ef6-468x666.png) — *Orders* — **Unified order management.** — Manage every order from a single system with intelligent routing and fulfillment logic. - ![Storefronts](https://cdn.sanity.io/images/zr9y60d3/production/2d0d065661415a5ab8f9256ee3f11b982b3a2bd2-1080x1536.jpg) — *Storefronts* — **Headless storefronts.** — Build custom frontend experiences across web, mobile, and in-store channels. - ![Payments](https://cdn.sanity.io/images/zr9y60d3/production/76b88bcdd2a5fe227b6199bde80c6aef645056d2-2160x3072.jpg) — *Payments* — **Integrated payments.** — Process payments and manage settlement across all channels and markets. - ![Inventory](https://cdn.sanity.io/images/zr9y60d3/production/27c6919518c7d9e1c5f8147391036f106faeec29-1080x1536.png) — *Inventory* — **Real-time inventory.** — Ensure accurate stock visibility across stores, warehouses, and digital channels. - ![Loyalty](https://cdn.sanity.io/images/zr9y60d3/production/57797db51b51fef75099963a3784c12c2091f037-1366x2048.jpg) — *Loyalty* — **Customer recognition.** — Access loyalty status, preferences, and purchase history during every interaction. --- *Globally Compliant * ## Enterprise-grade security and controls New Black meets the highest industry standards for security and compliance. Our platform includes all default controls that enterprise teams expect: encryption, audit logs, role-based access controls, network security, continuous monitoring, and more. - ![AICPA SOC](https://cdn.sanity.io/images/zr9y60d3/production/eeca790c617f896a24f8f5099c37de2de9fed09c-1115x1115.png) - ![GDPR](https://cdn.sanity.io/images/zr9y60d3/production/dfee452ab0209e6816c27a082cf9c20dec3b230b-1115x1115.png) - ![DJCP](https://cdn.sanity.io/images/zr9y60d3/production/9398cda4d64e8030023a88184b1d2a8248acb418-1115x1115.png) - ![Star Level One](https://cdn.sanity.io/images/zr9y60d3/production/902014d1c702cf78505cb5286c27578de2891b70-1115x1115.png) - ![ISO 27001](https://cdn.sanity.io/images/zr9y60d3/production/95c081c677ad3c9607d7281e8720c1e07e0dae87-1115x1115.png) - ![ISO 27017](https://cdn.sanity.io/images/zr9y60d3/production/5942090834bcd97f16c77fb3d9f938a522a664e0-1115x1115.png) - ![ISO 27018](https://cdn.sanity.io/images/zr9y60d3/production/3485e83fab9f982488293c2ad71dcf1b30945a9b-1115x1115.png) - ![ISO 27701](https://cdn.sanity.io/images/zr9y60d3/production/5f128728e413ef04e19a0b6674f3cc190a1c60b0-1115x1115.png) [More about compliance](https://newblack.io/eva-platform/compliance/) --- *Case Studies* ## Success stories that speak volumes - [![Intersport case study](https://cdn.sanity.io/images/zr9y60d3/production/bc623877743d79f959bf77e368517e176d2554c2-2160x2160.jpg)](https://newblack.io/case-studies/intersport/) - [![Hunkemoller case study](https://cdn.sanity.io/images/zr9y60d3/production/d28731d24cb10ae24da9b2b9d1682a9af06da0f1-2160x2160.jpg)](https://newblack.io/case-studies/hunkemoller/) - [![Emma case study](https://cdn.sanity.io/images/zr9y60d3/production/58b82a77ec751fb4b35ba6387a5f49977a6f8528-2160x2160.jpg)](https://newblack.io/case-studies/emma-sleep/) - [![Fenix case study](https://cdn.sanity.io/images/zr9y60d3/production/485ebee2e8d95d3b6e078aa652fa918b22fe910d-2160x2160.jpg)](https://newblack.io/case-studies/fenix-outdoor/) - [![Red Wing case study](https://cdn.sanity.io/images/zr9y60d3/production/2baab2a2092981995478c23d6a63bbcbbaa9a7c3-2160x2160.jpg)](https://newblack.io/case-studies/red-wing-shoes/) - [![G-Star case study](https://cdn.sanity.io/images/zr9y60d3/production/1b0977f7e5200bb204c45a21a8aef2a17a3a6c59-2160x2160.jpg)](https://newblack.io/case-studies/g-star/) - [![Hunkemoller](https://cdn.sanity.io/images/zr9y60d3/production/364d3d241c760655189ab050d3f070bee31a57a6-2400x2400.jpg)](https://newblack.io/case-studies/hunkemoller/) - [![Kiko case study](https://cdn.sanity.io/images/zr9y60d3/production/13fa2b91971c51f5a19905a1e7b2a31b329d3d23-2160x2160.jpg)](https://newblack.io/case-studies/kiko-milano/) - [![Rituals](https://cdn.sanity.io/images/zr9y60d3/production/d273ae6a9ef534ea88a3e43bfa2f896ab77d849a-1440x1440.jpg)](https://newblack.io/case-studies/rituals/) - [![amac](https://cdn.sanity.io/images/zr9y60d3/production/f3053aa9b92ed733629b739f1ba11952634b9019-1440x1440.jpg)](https://newblack.io/case-studies/amac/) --- *FAQ* ## Questions? We're here to help. ### What makes EVA different from traditional ecommerce platforms? Traditional ecommerce platforms usually start with the webshop and work outward. EVA starts with the whole retail operation. It combines commerce, POS, OMS, store operations, stock, customer context, and headless experiences on one platform. So instead of ecommerce being the center and stores being bolted on later, EVA treats stores, ecommerce, fulfilment, and service as part of the same model from the start. That is the real difference: EVA is not just built to sell online. It is built to run unified retail. ### Can EVA replace multiple systems in our stack? Instead of running separate systems for storefront, promotions, pricing, stock visibility, checkout logic, order management, and customer context, EVA can bring much of that together on one commerce backend. You can run headless ecommerce on EVA while using the same platform for pricing, promotions, stock, baskets, orders, and fulfilment logic. So the answer is not just “yes, it can replace systems.” It is that EVA can simplify the ecommerce stack by replacing multiple overlapping commerce components with one connected model. You may still keep ERP, CRM, or specialist tools where they add value, but EVA removes a lot of the fragmentation in the ecommerce layer itself. ### Does EVA support headless commerce? Yes, EVA uses a headless architecture that allows full control over frontend experiences across all channels. One backend powers web, apps, marketplaces, and in-store screens without requiring separate integrations. ### How does EVA ensure real-time consistency across channels? EVA uses a single shared data model for inventory, orders, pricing, and customer data across all channels. This ensures every interaction reflects the same real-time information, eliminating inconsistencies between systems. ### Can EVA support global ecommerce operations? EVA supports global operations with built-in compliance, fiscalization, and payment configurations across 40+ countries. This allows retailers to scale internationally without adding separate systems for each market. ### How does EVA improve ecommerce performance? By unifying systems, EVA reduces delays, eliminates errors, and enables faster rollout of new capabilities. Real-time data and streamlined operations lead to better customer experiences and increased revenue.