# One retail foundation for Kiko Milano, one basket across every channel.

**Company:** KIKO Milano
**Website:** https://kikocosmetics.com
**Industry:** Beauty and Cosmetics
**Countries:** 25 Countries
**Company Size:** 1000+ Stores Globally
**Annual Turnover:** ~€800 Million
**Products & Services:** POS, Unified Commerce flows, EVA Core, Order Orchestration, Tap to Pay on iPhone, Headless Commerce Website

## Key Stats

- **50%** — **IT cost reduction** by eliminating redundant systems
- **25%** — **GMV boost** from Endless Aisle
- **30%** — Increase in **click & collect upsell rates**
- **1,000+** — **Stores transformed** in under 12 months with a seamless global rollout

## A retail transformation in just six months.

KIKO Milano moved fast. In just six months, the brand delivered a major retail transformation across its operation. Multiple POS systems were replaced, a new loyalty program, a new headless eCommerce was introduced, and a new warehouse in the Middle East was connected into the wider retail setup.

What makes that story strong is not just the scope of change. It is the speed and control with which it happened.

## **Built for transformation without fragmentation.**

Retail transformation usually means long timelines, layered complexity, and disruption across teams and markets. With EVA, KIKO Milano took a different route. Instead of adding another layer to an already fragmented setup, the business moved onto one commerce foundation that made change easier to execute.

That created the conditions to replace different POS environments, introduce loyalty, and connect new fulfilment infrastructure without rebuilding the model each time.

> “KIKO Milano shows how EVA turns transformation from a long, disruptive programme into a much faster operational shift.”

## **One platform, faster execution.**

Because EVA brings commerce, store operations, order logic, and integration capability together on one platform, KIKO Milano was able to move on multiple fronts at once. New capabilities did not have to be treated as separate projects. They could be introduced as part of the same connected environment.

That is the practical value of EVA. Less orchestration between systems. Less complexity in rollout. More room to change quickly.

## **The result.**

In six months, KIKO Milano replaced multiple POS systems, launched a loyalty programme, and connected a new warehouse in the Middle East. The result was not just a successful transformation, but proof of how quickly retail can move when the platform underneath it is designed for change.

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